Frequently Asked Questions
Bingo and Us
- Are our games fair?
- Do we run land based Crown Bingo bingo clubs in the UK?
- Is it legal to play at Crown Bingo?
- What age do I need to be to legally play?
- What is the best way to contact Customer Support?
- What is “Live Help?”
- Who is Karl Seth?
Chat Games
- Are the chat games fair?
- Can I play chat games and bingo at the same time?
- Can I play chat games even if I don’t buy bingo cards?
- How do I claim my chat game winnings?
- How much can I win on chat games?
- What are chat games?
- Who decides which chat games we play?
Customer Support
Financial
- Can I make a deposit with a debit/credit card in another persons name?
- Do I need to keep records?
- How can I change my financial details?
- How can I withdraw my funds?
- How do I make a deposit?
- How long does it take for winnings to be processed and paid?
- Is it possible to deposit by Cheque?
- What are the available withdrawal options?
- What ID will I need to provide in order to withdraw?
- What is the minimum and maximum I can deposit?
- What is the minimum and maximum I can withdraw?
- What is the reason for providing ID to make a withdrawal?
Mini-Games
- Can I play mini-games and bingo at the same time?
- How do I know the mini-games are fair?
- What are mini-games?
- What kind of slot games can I play?
Playing Bingo
- How do I buy bingo cards?
- Do I have to mark my own card?
- How do I know when a game starts?
- Is there a minimum number of cards I can buy per game?
- Can I watch a game without buying any cards?
- Do I have to have the chat window on during a game?
- How do I close the bingo application?
- How do I know the balls are drawn at random?
- Is there a game schedule?
- Is there a maximum number of cards I can buy per game?
- What do I win?
- What happens if it's a draw?
- What is the Bingo Caller?
- What's the Call Board?
- Can I review previous games?
Promotions
- Can I win the cash cow and piggy bank jackpot in the same game?
- Can I win the piggy bank jackpot on all bingo games?
- Do you offer any other bonuses?
- How can I win the jackpot bingo prizes?
- How do I claim my cash match bonus?
- How do I win the cash cow jackpot?
- How to use the Bonus Code?
- What is the piggy bank jackpot and how do I win it?
Registration and Getting Started
Security and Privacy
- Will all my details be secure when I register?
- How will my transactions appear on my statement?
- Why do you need my security code (CVV)?
