Frequently Asked Questions

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Bingo and Us

• Are the games fair?
• Do we run land based Crown Bingo bingo clubs in the UK?
• How do I contact Customer Support?
• How old do I have to be to play?
• Is it legal to play at Crown Bingo?
• What is 'Live Chat'?
• Who is Karl Seth?

Chat Games

• Can I play chat games and bingo at the same time?
• Can I play chat games even if I don't buy bingo cards?
• How do I claim my chat game winnings?
• How do I know the games are fair?
• How much can I win on chat games?
• What are chat games?
• Who decides which chat games we play?

Customer Support

• I don't seem to receive any emails from you. Why is that?
• When are customer support available?

Financial

• How do I make a deposit?
• Can I deposit by cheque?
• Can I deposit using a credit card which is not in my name?
• How can I make a withdrawal?
• How long will it take for my winnings to reach me?
• Should I keep records?
• What identification will I need to provide in order to withdraw?
• What is the minimum and maximum I can deposit?
• What is the minimum and maximum I can withdraw?
• Why do I need to provide ID for withdrawal?
• How can I change my financial details?

Mini-Games

• What are mini-games?
• Can I play mini-games and bingo at the same time?
• How do I know the mini games are fair?

Playing Bingo

• How do I buy bingo cards?
• Do I have to mark my own card?
• How do I know when a game starts?
• Is there a minimum number of cards I can buy per game?
• Can I watch a game without buying any cards?
• Do I have to have the chat window on during a game?
• How do I close the bingo application?
• How do I know the balls are drawn at random?
• Is there a game schedule?
• Is there a maximum number of cards I can buy per game?
• What do I win?
• What happens if it's a draw?
• What is the Bingo Caller?
• What's the Call Board?
• Can I review previous games?

Promotions

• Can I win the cash cow and piggy bank jackpot in the same game?
• Can I win the piggy bank jackpot on all bingo games?
• Do you offer any other bonuses?
• How can I win the jackpot bingo prizes?
• How do I claim my cash match bonus?
• How do I win the cash cow jackpot?
• What is the piggy bank jackpot and how do I win it?

Registration and Getting Started

• How do I log in?
• How do I register?
• I've forgotten my password, what do I do?

Security and Privacy

• Will all my details be secure when I register?
• How will my transactions appear on my statement?
• Why do you need my security code (CVV)?

Technical Support

• I can't select any tickets or chat or click anywhere when I login. What is the problem?
• How do I install flash?
• What are the minimum computer requirements in order to play?
• What to do if disconnected during a game?