Frequently Asked Questions

Financial

• What identification will I need to provide in order to withdraw?

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  When your total withdrawal amount reaches £200, then the following information will need to be faxed or posted to the customer support team (a) photocopy of your passport or drivers licence (b) Photocopy of both sides of the credit/debit card currently registered to your account (c) Photocopy of a bank statement (if withdrawing by bacs) or utility bill that shows your name and address (if withdrawing by cheque).