Frequently Asked Questions
Q. How do I create an account?
A. Registering an account with us is simple. Click Register Now. You will then need to fill in a short registration form to create an account, on successful registration you can play immediately. Please note we only accept one account per player - see section 4.6 in the Terms and Condtions for more details.
Q. I've forgotten my password, what do I do?
A. You can change your password by clicking the forgotten password link here or on the login form. If you have difficulties with this then email or live chat our customer support team.
Q. What are the Welcome Bonuses and Terms?
Q. My balance is bonus funds, when will this become cash?
A. If you have an active bonus your winnings will be paid into bonus funds until you reach your wagering requirement. Once you have met your wagering requirement (as per T&C) the bonus funds will become cash and can then be withdrawn. You can track your wagering contributions by clicking on the "My Account" tab and then the Promotion History tab.
Q. How do I cancel my bonus?
A. To cancel your bonus please visit the My Account section and select the Promotion History tab. The bonus must be active in the status column and then you can click "cancel". You will be asked to confirm the cancellation by selecting "yes cancel promotion".
Q. How do I cancel a withdrawal?
A. To cancel your withdrawal you need to go into the My Account section and select the "Withdrawal" tab. Here you select the pending withdrawal you wish to cancel, please click cancel. Your withdrawal will be cancelled immediately and the funds will be added to your available balance.
Q. Have you received my ID documents?
A. Our verifications team are working through all identification checks and will respond within 24 hours of receiving ID.
Q. How long does it take for a withdrawal to be processed?
A. You can request a withdrawal from your withdrawal tab within the My Account section, once this is pending our verification team will contact you if they need any information from you within 24 hours. All withdrawals are pending for 2 working days and will show as completed thereafter. Once a withdrawal shows as complete the funds will be in your account within 1-5 working days.
Q. How do I claim a bonus code I have received?
A. You can claim your bonus code by logging into the My Account section and selecting the My Promotions tab, on the right hand side there is a box to enter your code and then you need to select "Submit". The terms and conditions will appear and you must press "Claim" or "Deposit" to activate the bonus. If you need assistance with this, please browse our Bonus Code Help Guide.
Q. When will my instant bonus be applied to my account?
A. The instant bonus will be applied to your account straight away, if the bonus does not apply straight away you must contact live chat prior to staking any funds, once funds have been staked we can not add the bonus retrospectively.
Q. Why can I not play a game / access site / my screen has frozen?
A. This may be a temporary issue or this be an issue with your internet browser, we recommend you first try switching to another browser such as Google Chrome or Firefox, then we recommend you try to clear your cache and cookies. Click here for a guide on how to clear your cache and click here to download Google Chrome
Q. What are error codes 5089 and 5090?
A. 5089 error is displayed to players who already have an account on this site. 5090 error is displayed to players who have self excluded from one of the sites on the IP&S licence. Please click on the Gambling commission logo at the footer of any page to find full details of all sites operating on this licence.
Need a helping hand? We always ensure our players are our top priority and our friendly support team will always strive to answer your queries as quickly and efficiently as possible.
Our support team operates every day between 8am and 12am to answer any of your questions about game play, cash in or cash out, bonuses, and any other related issues.
You can contact the Crown Bingo support team at any time via our live chat link or email!
Enquiries on Live Chat will be answered instantly between 8am and 12am. Just click the "Live Chat Now" link below and a member of our support team will be more than happy to help.
If you prefer, you can contact the Crown Bingo support team via email at firstname.lastname@example.org All email enquiries will be answered within 24 hours.