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Frequently Asked Questions

Q. How do I create an account?

A. Registering an account with us is simple. Click Register Now. You will then need to fill in a short registration form to create an account, on successful registration you can play immediately.  Please note we only accept one account per player - see section 4.6 in the Terms and Condtions for more details.

Q. I've forgotten my password, what do I do?

A. You can change your password by clicking the forgotten password link here or on the login form. If you have difficulties with this then email or live chat our customer support team.

Q. What are the Welcome Bonuses and Terms?

A. You can find information on the welcome bonuses on the Promotions Page and you can find the Terms and conditions here.

Q. My balance is bonus funds, when will this become cash?

A. If you have an active bonus your winnings will be paid into bonus funds until you reach your wagering requirement. Once you have met your wagering requirement (as per T&C) the bonus funds will become cash and can then be withdrawn. You can track your wagering contributions by clicking on the "My Account" tab and then the Promotion History tab.

Q. How do I cancel my bonus?

A. To cancel your bonus please visit the My Account section and select the Promotion History tab. The bonus must be active in the status column and then you can click "cancel". You will be asked to confirm the cancellation by selecting "yes cancel promotion".

Q. How do I cancel a withdrawal?

A. To cancel your withdrawal you need to go into the My Account section and select the "Withdrawal" tab. Here you select the pending withdrawal you wish to cancel, please click cancel. Your withdra